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Griffi for building cleaning: your calls answered while your team cleans on site.

Office cleaning twice a week, an end-of-tenancy clean or a complaint from an ongoing contract: Griffi answers the call, asks the questions you set and files the address, the type of premises, the schedule, access and the contact person as one case. Visiting, pricing and approving stay with you.

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Fictional, synthetically generated example call. Real Griffi views (German interface) with sample data.

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In the live demo, Griffi answers a customer call and then shows you what it prepared from it.

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Three typical enquiries

How Griffi takes the enquiry.

Scenario 1

Regular office cleaning

Call: An office manager is looking for cleaning for her office, twice a week after hours.

Questions Griffi asks

  1. Record the company, the address and the contact person.
  2. Note the type of premises, such as an office, a practice or a stairwell, and the size only as the customer states it.
  3. Clarify the preferred schedule, the times your team can get in and how access works, for example with a key.
  4. Offer a site visit or note a callback, depending on your setup.

Outcome: A complete enquiry with a site visit or a callback. You settle the scope and the price after the visit.

Scenario 2

End-of-tenancy or post-renovation clean

Call: A tenant moves out at the end of the month and needs the flat cleaned for the handover.

Questions Griffi asks

  1. Record the address, the callback number and the handover date.
  2. Note what should be included, such as windows, kitchen or bathroom, as the caller describes it.
  3. Clarify whether the flat will be empty by then and how your team gets in.
  4. Clarify who places the order and receives the invoice: the tenant, the landlord or the managing agent.

Outcome: The case shows the date, the scope and access. You decide whether the date works and what the clean costs.

Scenario 3

A complaint from an ongoing contract

Call: A customer reports that the meeting room was not cleaned yesterday.

Questions Griffi asks

  1. Record the company, the site address, the caller and the callback number.
  2. Note exactly what the complaint is about, in which room and on which day.
  3. Ask by when the customer needs a reply.
  4. Promise no extra clean and no credit until you have decided.

Outcome: The complaint reaches you or your site supervisor with every detail, and you call back.

Quotes and invoices

Which documents Griffi prepares.

01 · Live

Site visit

Enquiry, premises, schedule and the agreed appointment are one case before you drive out for the visit.

02 · Live as draft

Quote

After the visit, Griffi prepares a quote draft from your details. You check the services, the schedule and the prices.

03 · Manual handoff

Ongoing billing

Recurring invoices for an ongoing cleaning contract are not an automated Griffi feature; they stay in your existing process.

04 · Live as invoice draft

Invoice for a one-off job

Once the work is done, for example an end-of-tenancy clean, a standard invoice can be prepared, reviewed by you and sent manually.

Important: down-payment and partial invoices are not currently a dedicated automated Griffi feature. Interim payments remain in the company’s existing invoicing process; Griffi records information and tasks without promising automation that does not exist.

Frequently asked questions

Does Griffi quote a price on the phone?

No. Griffi records the premises, the size as the customer states it, the schedule and access. You set the price for the cleaning in the quote after the site visit.

Can Griffi book site visits?

Yes, with the Appointments & Follow-up module in addition to the AI Phone. Griffi then offers free slots from your Google or Microsoft calendar or from fixed time windows. Without the module, Griffi notes the preferred time and you call back.

What does Griffi do with a complaint?

Griffi records who is calling, which site it concerns, what the complaint is and on which day. Griffi promises no extra clean and no credit. The complaint is filed as a case for you, and you or your site supervisor call back.

Does Griffi write the quote for a regular cleaning contract?

Griffi prepares a quote draft, for example from what you dictate after the site visit. You check the services and prices, approve the quote and send it yourself.

Does this workflow fit your cleaning business?

Bring three real calls, the questions you ask for a new enquiry and a typical quote. Together we check what Griffi can take on today and where you take over.

Review a cleaning workflow with real cases

News from n3tz

Hear when Griffi can take more office work off your hands.

An occasional short email about new features for your phone, inbox and paperwork. No fixed schedule, and we never share or sell your address.