Answers from your knowledge
Opening hours, services and approved information stay specific to your business.
Discover Griffi
Griffi answers questions on your website.
Webchat is included in every base plan. Griffi answers questions about your business and captures contact details and requests. Your team can take over the conversation.
AI webchat in every base plan
Part of Griffi
included in every base plan
Webchat is included in every base plan. The smallest base plan starts at €49 per month excl. VAT.
Step by step
How Griffi handles an enquiry.
- 01
A visitor asks
A website visitor asks a question in the embedded customer webchat.
- 02
Apply knowledge
Griffi answers from the stored knowledge base within defined boundaries.
- 03
Capture the contact
Where useful, name, contact details and request become a lead or case.
- 04
A person takes over
A team member can take over the live webchat for complex questions.
The work outcome
What your team sees afterwards.
Contact instead of anonymous chat
Qualified enquiries arrive with context in HQ.
Human takeover
The team takes over where a personal or professional answer is needed.
Clear boundaries
The rules that apply.
- Privacy, consent and activation depend on the specific integration on the customer website.
- Answers follow knowledge base and configuration, not unlimited general knowledge.
- External channels such as WhatsApp are not promised as publicly available.
- Webchat privacy details
Frequently asked questions
Is webchat a separate paid module?
No. AI webchat, knowledge base and human takeover are included with every base plan.
Can my team take over a chat?
Yes. Human live takeover is part of the shared webchat and HQ flow.
What data does webchat process?
This depends on the approved configuration and its integration on the customer website. Webchat privacy details are set out in the privacy policy.
Can chat trigger appointments or documents?
Only where the relevant workflow and module are configured. Chat provides the input; the case controls the follow-up work.
Discuss your workflow with us.
Bring a typical enquiry. We will discuss the relevant modules, company rules and approvals.