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All industries

You are out on the job, and your back office keeps running.

While you are on site or in the workshop, Griffi captures calls and enquiries. It prepares quotes and invoices as drafts. You review and approve.

Call Griffi yourself +49 6898 4989979 Try the live demo

Hosting in Germany. AI processing in the EU.

Illustrative workflow · sample data

Ready for your review after work.

  • Call captured

    The request and callback number are recorded.

  • Context brought together

    Once configured, emails and documents add context to the case.

  • Draft prepared

    A quote or invoice awaits your review and approval.

One call. One organised job.

How Griffi helps during a real working day.

In the live demo, Griffi answers a customer call and then shows you what it prepared from it.

Try the demo Open in a new tab

Demo in German, English, French, Dutch and Turkish.

  1. 09:12 · On site

    Your customer calls.

    Griffi answers and asks for their name, request and callback preference. You keep working.

  2. Straight afterwards

    The details are recorded.

    Contact details and the conversation belong to one case. No scraps of paper or lost numbers.

  3. 12:30 · A quick look

    You decide.

    Call back, agree an appointment or prepare a quote. The next step is clear.

Try the workflow yourself

Sample job · illustrates the workflow, not the product interface

10:30 · A customer enquiry

Some tiles on my roof are loose. Could you handle the repair? I have provided my callback number. I will email some photos.

Quote draft · awaiting review

Roof repair

  • Request and callback number captured
  • Further email details linked to the case once inbox linking is configured
  • Review the work, quantities and prices

Illustrative workflow with the appropriate modules. Missing information stays open. You confirm professional decisions and sending.

Three call examples

How Griffi sounds in clearly bounded workflows.

All companies, people and calls are fictional and synthetically generated. The linked pages explain product boundaries and prerequisites.

Fictional, synthetically generated example call. Not a real customer statement.

The video is loaded from YouTube (Google Ireland Limited) in privacy-enhanced mode only when you click “Play demo”; this transmits data such as your IP address to Google. Details in our privacy policy.

Read the transcript

Griffi: Good evening, John Doe Plumbers and Company. This is Griffi, our digital assistant. What has happened?

Caller: This is Miss White. Water is coming from a pipe in our basement. We need urgent help.

Griffi: Is anyone in danger, is water reaching electricity, or is there smoke? If so, keep away and call emergency services now.

Caller: No. The fuse box is in another room, and nobody is in danger.

Griffi: Can you reach the main shut-off safely, and is it already closed?

Caller: Yes, it is closed, but water is still dripping. Please call me back on zero one seven six, one two three four five six seven.

Griffi: Thank you. I recorded the water leak, the closed main valve, and your callback number as an urgent emergency. The emergency-service flat fee is 149 euros. It will be credited if you place an order. I am transferring you to the on-call service now.

Emergency service

Fictional, synthetically generated example call. Not a real customer statement.

The video is loaded from YouTube (Google Ireland Limited) in privacy-enhanced mode only when you click “Play demo”; this transmits data such as your IP address to Google. Details in our privacy policy.

Read the transcript

Griffi: Good morning, Green and Sons Heating. This is Griffi, our digital assistant. How can I help?

Caller: Good morning, this is Mister Brown. I would like to book the annual service for my boiler, preferably next week.

Griffi: Is this routine maintenance only, or has the boiler currently broken down?

Caller: Routine maintenance only. The heating is working normally.

Griffi: I can offer Tuesday at nine or Thursday at two in the afternoon. Which works better?

Caller: Thursday at two works. My callback number is zero one seven one, two three four five six seven eight.

Griffi: Thank you. The service is booked for Thursday at two. The company will see your callback number and that there is no breakdown.

Appointment booking

Fictional, synthetically generated example call. Not a real customer statement.

The video is loaded from YouTube (Google Ireland Limited) in privacy-enhanced mode only when you click “Play demo”; this transmits data such as your IP address to Google. Details in our privacy policy.

Read the transcript

Griffi: Good morning, BrightWire Electrical Limited. This is Griffi, our digital assistant. What can we help with?

Caller: Good morning, this is Miss Taylor. We would like an electric vehicle charger installed in our garage and need a quote.

Griffi: Is this a detached house, and do you already have an intended mounting position?

Caller: Yes. The position is beside the garage door, about twelve metres from the distribution board.

Griffi: A qualified electrician must inspect the installation before a reliable quote. Would Friday at eight work for the site visit?

Caller: Yes, Friday at eight works.

Griffi: Thank you. I recorded the detached house, garage location, roughly twelve metres of cable route, and the appointment. Technical design and price follow only after the professional inspection.

Quote request

Real pilot case · 4 September 2026 · Schreinerei Schröder

An urgent call reached the business.

A break-in. A door no longer closes. Griffi captures the emergency. Contact with Schreinerei Schröder is established. According to the business, the door was replaced that same day.

“By my rough calculation, one emergency call-out fee brings in more than Griffi costs us.”

Michael Schröder · Schreinerei Schröder, Kaiserslautern

Paraphrased and translated from German. The owner’s economic estimate, not measured revenue. n3tz supported the handover during the pilot.

Emergency call workflow

What Griffi takes care of

Phone, inbox and paperwork.

  1. Answer the phone

    Captures enquiries around the clock, asks for the essentials and creates a case. You can stay on site.

    Explore the phone service Appointments & follow-up

  2. Sort the inbox

    Identifies requests, links emails to the right case and prepares a draft reply.

    Explore inbox and knowledge

  3. Prepare office work

    Quotes, invoices, e-invoices and reminders are prepared as drafts for your review and approval.

    Explore document work

At the end of the day, the incoming work is ready.

Enquiries are captured and drafts prepared. You review, approve and decide.

Griffi takes on, your existing ERP stays responsible

Griffi takes on

  • Capturing enquiries by phone, email and chat
  • Recording the customer enquiry with all its details
  • Preparing a quote draft
  • Preparing an invoice draft and reminders
  • Maintaining the knowledge base and FAQ
  • Coordinating an appointment suggestion

Your existing ERP stays responsible

  • Warehouse stock
  • On-site time tracking
  • Project costing
  • Bank reconciliation and bookkeeping close
Detailed comparison: AI office colleague compared
Move operating knowledge from people’s heads into the business.

Business succession in the trades

During a handover, you do not need to digitise the entire company on day one. Start with the knowledge held by the current owner or a few key people. Griffi can turn it into a maintained knowledge base and traceable cases. Your team reviews what may be said or prepared for customers.

  1. Capture the knowledge

    Review services, service area, pricing, exceptions and ownership together.

  2. Approve the rules

    Record what Griffi may say, prepare or only pass on as a question.

  3. Take over the cases

    Enquiries, callbacks, quote drafts and invoice drafts remain traceable in the customer case.

  4. Test the new workflow

    Check normal, edge and conflicting cases with the former and new owner.

What belongs in the first knowledge base

  • Services and clear business boundaries
  • Service area, opening hours and availability
  • Prices, fees and approved wording
  • Responsibilities, escalations and open cases
  • Information source and last review date

Griffi supports the handover of everyday operating knowledge. It does not replace professional costing, the new owner’s decisions or a complete trades ERP.

See how Griffi works for trades

A clear starting point.

Griffi Light

€49

per month · excl. VAT

For your solo business: prepare quotes and invoices. Add phone and inbox support when you need them.

Plan your trial together

Room to grow.

Griffi Komplett

€209

per month · excl. VAT

Phone, inbox and document work for €209 per month excl. VAT. 500 phone minutes included, then €0.35 per started connected minute.

Plan your trial together

14 days free for new customers · paid afterwards unless you cancel.

Setup, trial and contract details
  1. Choose an office workflow.
  2. Configure the right features for your trial.
  3. Review and approve the prepared work.

14 days free for new customers · no setup fee. The trial automatically becomes paid unless you cancel in text form by the end of day 14; without a usable payment method, the contract ends. After that, you can cancel with 14 days’ notice to the end of the billing month. Plus applicable VAT and any extra usage. API/Integrations cost extra. Pilot programme · we plan your setup and configuration together.

All plans and prices Calculate your potential time savings

Starter €119 · Premium €299

Questions about working with Griffi?

Can I keep my phone number?

Yes. Griffi’s phone function can be connected through call forwarding. Call forwarding is configured for your phone service.

What do I need to approve?

Griffi prepares quotes and invoices as drafts. You check the work, quantities and prices and confirm sending. Missing information stays open.

Where is my data processed?

Griffi’s application is hosted in Germany. Text and speech AI are processed in the EU; customer files use EU object storage. Our privacy information explains data flows, retention and further details.

How does the trial start?

Through the pilot programme, we discuss your office workflow and configure the right features together. We plan your 14-day trial with you; booking a meeting does not automatically start a subscription.

Which office task keeps getting left behind?

Plan your trial together

News from n3tz

Hear when Griffi can take more office work off your hands.

An occasional short email about new features for your phone, inbox and paperwork. No fixed schedule, and we never share or sell your address.