Reports arrive incomplete
Property, unit, damage and availability are often missing initially.
All industries
Every request becomes a case, not just another message.
Griffi assigns a call, email or chat to a contact, property, request and next step. Scattered tenant messages become a traceable work queue.
Griffi
From damage report to the coordinated next action
- 1
Structure the report
Contact, property, unit, request and defined urgency indicators are captured.
- 2
Assign the case
Photos, emails, notes and tasks stay together.
- 3
Prepare the next step
A callback, appointment or internal task follows your rules.
- 4
See progress
Ownership, history and open steps remain visible to the team.
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Several people work on one case
Without a shared history, questions and duplicate work multiply.
Follow-up stays manual
Contractors, tenants and appointments must be coordinated over days.
One case instead of many messages
From an enquiry to a prepared reply.
- 01
Take the enquiry
Griffi records the details from a call, email, chat or document.
- 02
Gather the details
Customer, request, business knowledge and next task stay together.
- 03
Prepare the work
The configured module prepares a reply, document, appointment or follow-up.
- 04
Control
You review sensitive steps and professional decisions.
- 05
Continue the work
HQ shows the history and what needs to happen next.
HQ plus four modules
You decide which work Griffi takes on.
Quotes, order confirmations, delivery notes and invoices are included in every base plan regardless.
AI Phone
Capture and log incoming calls in a structured way.
Inbox Agent
Assign emails to cases and prepare reply drafts.
Appointments & Follow-up
Coordinate appointments, reminders and open next steps.
API / Integrations
Connect your own systems and tools programmatically.
Resource Management (in planning)
Plan staff, vehicle and material needs per case, not bookable yet.
Clear responsibility
Griffi works by your rules, not around them.
Automatic steps are defined beforehand. Email sending, document finalisation and professionally sensitive decisions remain under human approval wherever control is required.
Frequently asked questions
Is Griffi just a phone assistant?
No. Phone is one of four modules. All inputs and work outcomes meet as cases in the shared Griffi HQ.
Do I need every module?
No. With Light and Standard, select only what you need. Premium automatically includes AI Phone, Inbox Agent and Appointments & Follow-up; API/Integrations remains addable. Resource Management is in planning and not bookable yet.
Can Griffi replace my existing tools?
Griffi provides its own shared case core and can connect calendars or other systems where integrations are approved. It does not automatically replace every specialist application.
How should we start?
With one frequent, clearly bounded case. We define input, knowledge, rules, approvals and measurable outcome before adding more workflows.
Which office task takes most of your time?
Bring a typical enquiry from your business. Together we identify the functions you need.