Contact & context
Who is asking, what is the request and what happened before?
Talk to your digital office assistant.
Ask Griffi about customers and previous jobs, or have a quote or invoice prepared. You review the draft and approve it.
Everything in view
Customers, enquiries and tasks in one place.
In HQ, each enquiry has its contact details, messages, documents and open tasks.
Case & task
What happens next, who reviews it and what is complete?
Knowledge base & rules
Store your services, prices, opening hours and procedures. Griffi uses this information in webchat, on the phone and in chat or voice conversations.
History & outcome
What was prepared, approved and completed in a traceable way?
Four modules + documents included
Choose which office tasks Griffi takes care of.
Light and Standard can be built modularly. Premium automatically bundles AI Phone, Inbox Agent and Appointments & Follow-up; API/Integrations remains addable at every tier. Resource Management is in planning and not bookable yet. Quotes & invoices are included in every base plan regardless.
AI Phone
- Input
- Inbound call
- Outcome
- Qualified case with transcript and summary
- Good to know
- No medical triage and no promised live transfer.
Documents & Accounting
- Input
- Case data, dictation or receipt
- Outcome
- Reviewable quote, invoice or document draft
- Good to know
- Included in every base plan: no module, no separate price.
Inbox Agent
- Input
- Inbound business email
- Outcome
- Assigned case and prepared reply draft
- Good to know
- Sending currently requires confirmation.
Appointments & Follow-up
- Input
- Scheduling request or open next step
- Outcome
- Coordinated appointment, reminder or follow-up task
- Good to know
- Calendar and communication rules are agreed first.
API / Integrations
- Input
- Your own systems and tools
- Outcome
- Programmatic access to contacts, cases and documents
- Good to know
- Can be added to every base plan, including Premium.
Resource Management (in planning)
- Input
- Staff, vehicle and material needs of a case
- Outcome
- Planned assignments and utilisation, linked to cases and appointments
- Good to know
- In planning: not bookable yet, no price.
An everyday example
From a call to a quote draft.
A customer calls and sends photos by email. Griffi attaches the details to the same enquiry. With the relevant modules, a quote draft and appointment planning follow.
- 1
Enquiry
Request, contact and urgency are captured in a structured way.
- 2
Context
Company knowledge, history and rules are connected to the case.
- 3
Preparation
A reply, task, document or appointment is prepared in the right module.
- 4
Approval
A responsible person reviews wherever a deliberate decision is needed.
- 5
Outcome
Status, result and open next steps remain traceable.
Clear responsibility
What runs automatically and what you approve.
Griffi captures and organises enquiries. Email replies, quotes and invoices remain drafts until you approve them.
Automatic
Structure, assign, remind, calculate volumes and trigger clearly defined next steps.
As a draft
Prepare email replies, quotes, invoices and content before approval.
With people
Professional responsibility, sensitive decisions, exceptions and the deliberate decision to send or finalise.
Live
Your office colleague
Ask Griffi by chat or voice.
Find customer information, ask for a job summary or dictate the details for a quote. Griffi prepares the draft.
Find customer information
Searches contacts, cases and the knowledge base in one conversation.
Prepare drafts
Notes and reviewable quote/invoice drafts take shape in the conversation.
You approve drafts
You approve quotes, invoices and email replies. Appointment confirmations and reminders follow your configured rules; payments, permission changes and outbound calls remain excluded.
Does Griffi fit your business?
Start with a task that regularly takes time.
For example, capture customer enquiries, draft replies or prepare quotes.
- Many recurring enquiries
- Customer details and procedures need to be asked for repeatedly
- Information is spread across emails, phone notes and calendars
- Open cases are tracked manually
From real work
All reels on Instagram (opens Instagram in a new tab)-
Digitalise your business, but when? After ten hours on site, quotes, emails and voicemail are still waiting. (opens Instagram in a new tab) -
How much does your AI know about your business? With your trade, services and prices it gets more specific. (opens Instagram in a new tab) -
Writing an email and sending it are two different things. An example with a late payment. (opens Instagram in a new tab) -
Tarik calls Griffi with no cuts in the call: a cold radiator, a few follow-up questions, then the summary in the inbox. (opens Instagram in a new tab) -
You are up on a roof and the phone rings. Griffi answers and notes the request, location and preferred appointment. (opens Instagram in a new tab) -
Paperwork in the trades: Griffi takes the call, opens the job and prepares the quote and invoice. You approve. (opens Instagram in a new tab)
Find the right Griffi plan.
Compare the plans and start with the office tasks you need help with.