1. Intake
LiveThe AI phone answers inbound calls, qualifies them using company rules and records callback needs.
AI office assistant compared: what gets done?
Compare phone answering, a human office worker and Griffi against the same work: what gets recorded, what gets prepared and who approves the result? The division of tasks tells you more than a long feature list.
From our pilot programme
Our first pilot client · Griffi Belege
92%
less time spent on receipt admin
Reported comparison from our first pilot client, rounded.
Also: 50 visible AI reply drafts 6 invoices issued in Griffi
How to read these figures
The time reduction comes from one pilot client’s reported before-and-after comparison for receipt administration, rounded to a whole percentage. The effort depends on document volume and workflow.
Usage figures are a snapshot on 4 September 2026 for 1 July – 4 September 2026: reply drafts visible in the inbox and invoices issued in Griffi. Drafts are prepared replies; issued invoices do not establish delivery or payment.
After the call
The request is captured and the next tasks stay in view.
2. Appointment
LiveA suitable free slot can be offered and confirmed during the inbound call.
3. Case
LiveContact, request, conversation and next step stay together in HQ.
4. Document
Live as draftGriffi can prepare reviewable quote and invoice drafts in chat or through browser voice input.
5. Photo follow-up
LiveAfter a documented need for photos and valid consent, Griffi can send a time-limited upload link through the configured SMS or email channel. You review and send photo requests prepared in Griffi chat yourself.
6. Acceptance protocol
LiveHQ prepares a reviewable acceptance protocol. Defects, photos and agreed deadlines remain traceable; your authorized team handles completion and signatures.
Compare the services
Who handles which office task?
The matrix compares work models, not brands. “Possible” is not a staffing or cost promise for an office worker; the Griffi column states the concrete sales status.
| Task | AI phone only | Office worker | Griffi |
|---|---|---|---|
| Answer & qualify calls | Core task | Possible | Live |
| Book a confirmed appointment | Depends on category | Possible | Live |
| Prepare a quote draft | Not part of phone-only service | Possible | Live, with approval |
| Invoice draft / e-invoice | Not part of phone-only service | Possible | Live: ZUGFeRD/Factur-X EN16931 |
| Dunning | Not part of phone-only service | Possible | Live; letter PDF, manual sending |
| DATEV handoff | Not part of phone-only service | Possible | CSV export live; no API sync |
No banking reconciliation, VAT filing/ELSTER transmission or DATEV API sync. Documents are reviewed and approved manually; emails and reminder letters are not sent automatically.
For your decision
Compare the result, rework and responsibility.
Have the same appointment request or quote enquiry handled each way. Check whether the details are usable, how much rework remains and who owns pricing, exceptions and sensitive conversations. Griffi prepares drafts; your team keeps approval.
Frequently asked questions
What does AI office assistant mean at Griffi?
Griffi is a digital office assistant. It takes calls, records customer enquiries, coordinates configured appointments and prepares quote and invoice drafts. Your team reviews and approves the drafts.
How is Griffi different from call answering?
Call answering typically ends with a conversation and message. Griffi keeps intake, appointment, task and document draft together as a case.
Which tasks remain with a human office worker?
Professional exceptions, pricing decisions, approvals, sensitive communication and relationship work remain human tasks.
Does Griffi provide a DATEV integration?
Griffi exports a DATEV posting batch in EXTF format. DATEV API reconciliation and the booking-data service are not currently available.
Try Griffi with a task from your business.
We discuss a typical enquiry and show what Griffi can handle and what you approve.