1. Intake
LiveThe AI phone answers inbound calls, qualifies them using company rules and records callback needs.
Decision guide for businesses
AI phone or office worker – what does my business need?
If the phone is the main interruption, the answer differs from a business with unfinished quotes, difficult customer cases or no office ownership. Three questions show where your business needs relief first.
From our pilot programme
Our first pilot client · Griffi Belege
92%
less time spent on receipt admin
Reported comparison from our first pilot client, rounded.
Also: 50 visible AI reply drafts 6 invoices issued in Griffi
Report from a carpentry business in the pilot
120 → 0
outstanding voicemail messages
Before Griffi, 120 voicemail messages went unanswered in 1 week. With Griffi, 0 were outstanding; every customer received a reply within 24 hours. Business report dated 5 September 2026.
“I love the design — very simple and intuitive.”
How to read these figures
The time reduction comes from one pilot client’s reported before-and-after comparison for receipt administration, rounded to a whole percentage. The effort depends on document volume and workflow.
Usage figures are a snapshot on 4 September 2026 for 1 July – 4 September 2026: reply drafts visible in the inbox and invoices issued in Griffi. Drafts are prepared replies; issued invoices do not establish delivery or payment.
Additional records: 18 calls with a recorded positive connected duration in the carpentry pilot during 2 – 4 September 2026. Snapshot: 4 September 2026. Answered connections do not establish that enquiries were fully resolved or that human callbacks were avoided.
Report from the carpentry pilot dated 5 September 2026: 120 unanswered voicemail messages in 1 week before Griffi, 0 outstanding messages with Griffi and a reply to every customer within 24 hours. These are figures reported by the business, not independently measured results or a general promise of future response times.
The difference comes afterwards
An answered call is only the start of a completed case.
2. Appointment
LiveA suitable free slot can be offered and confirmed during the inbound call.
3. Case
LiveContact, request, conversation and next step stay together in HQ.
4. Document
Live as draftGriffi can prepare reviewable quote and invoice drafts in chat or through browser voice input.
5. Photo follow-up
LiveAfter a documented need for photos and valid consent, Griffi can send a time-limited upload link through the configured SMS or email channel. You review and send photo requests prepared in Griffi chat yourself.
6. Acceptance protocol
LiveHQ prepares a reviewable acceptance protocol. Defects, photos and agreed deadlines remain traceable; your authorized team handles completion and signatures.
Categories, not vendor comparisons
Which work model covers which part of the chain?
The matrix compares work models, not brands. “Possible” is not a staffing or cost promise for an office worker; the Griffi column states the concrete sales status.
| Task | AI phone only | Office worker | Griffi |
|---|---|---|---|
| Answer & qualify calls | Core task | Possible | Live |
| Book a confirmed appointment | Depends on category | Possible | Live |
| Prepare a quote draft | Not part of phone-only service | Possible | Live, with approval |
| Invoice draft / e-invoice | Not part of phone-only service | Possible | Live: ZUGFeRD/Factur-X EN16931 |
| Dunning | Not part of phone-only service | Possible | Live; letter PDF, manual sending |
| DATEV handoff | Not part of phone-only service | Possible | CSV export live; no API sync |
No banking reconciliation, VAT filing/ELSTER transmission or DATEV API sync. Documents are reviewed and approved manually; emails and reminder letters are not sent automatically.
For your decision
Choose based on the bottleneck and responsibility.
If unanswered calls are the main issue, start with phone answering, fixed questions and structured callbacks. If details and drafts are left behind, consider inbox, cases and documents too. If decisions and customer care need an owner, a human office worker remains important.
Frequently asked questions
When is an AI phone enough?
When the main need is answering inbound calls, qualifying them by fixed rules and handing them off as a callback or appointment, a phone-focused setup may be enough.
When does a business need an office worker?
With many exceptions, personal coordination, professional decisions and responsibility across system boundaries, a human office worker remains central.
Can Griffi connect phone and office work?
Yes. Griffi connects inbound calls to cases, confirmed appointments and reviewable quote and invoice drafts. Human approval remains required.
Can we start small?
Yes. Plans and modules are shown on the pricing page. One real workflow can be reviewed before more tasks are added.
The next step is one concrete workflow.
We review one real case from your business together and say plainly which part is worth automating, and which deliberately stays with people.