1. Intake
LiveThe AI phone answers inbound calls, qualifies them using company rules and records callback needs.
Phone answering for trade businesses
AI phone assistant for trades: calls become cases
While you are installing, customers ask about maintenance, repairs and quotes. An AI phone assistant for trades needs your services, service area and clear callback and appointment rules. That is how you prepare Griffi for these calls.
From our pilot programme
Our first pilot client · Griffi Belege
92%
less time spent on receipt admin
Reported comparison from our first pilot client, rounded.
Also: 50 visible AI reply drafts 6 invoices issued in Griffi
Report from a carpentry business in the pilot
120 → 0
outstanding voicemail messages
Before Griffi, 120 voicemail messages went unanswered in 1 week. With Griffi, 0 were outstanding; every customer received a reply within 24 hours. Business report dated 5 September 2026.
“I love the design — very simple and intuitive.”
How to read these figures
The time reduction comes from one pilot client’s reported before-and-after comparison for receipt administration, rounded to a whole percentage. The effort depends on document volume and workflow.
Usage figures are a snapshot on 4 September 2026 for 1 July – 4 September 2026: reply drafts visible in the inbox and invoices issued in Griffi. Drafts are prepared replies; issued invoices do not establish delivery or payment.
Additional records: 18 calls with a recorded positive connected duration in the carpentry pilot during 2 – 4 September 2026. Snapshot: 4 September 2026. Answered connections do not establish that enquiries were fully resolved or that human callbacks were avoided.
Report from the carpentry pilot dated 5 September 2026: 120 unanswered voicemail messages in 1 week before Griffi, 0 outstanding messages with Griffi and a reply to every customer within 24 hours. These are figures reported by the business, not independently measured results or a general promise of future response times.
The difference comes afterwards
An answered call is only the start of a completed case.
2. Appointment
LiveA suitable free slot can be offered and confirmed during the inbound call.
3. Case
LiveContact, request, conversation and next step stay together in HQ.
4. Document
Live as draftGriffi can prepare reviewable quote and invoice drafts in chat or through browser voice input.
5. Photo follow-up
LiveAfter a documented need for photos and valid consent, Griffi can send a time-limited upload link through the configured SMS or email channel. You review and send photo requests prepared in Griffi chat yourself.
6. Acceptance protocol
LiveHQ prepares a reviewable acceptance protocol. Defects, photos and agreed deadlines remain traceable; your authorized team handles completion and signatures.
Categories, not vendor comparisons
Which work model covers which part of the chain?
The matrix compares work models, not brands. “Possible” is not a staffing or cost promise for an office worker; the Griffi column states the concrete sales status.
| Task | AI phone only | Office worker | Griffi |
|---|---|---|---|
| Answer & qualify calls | Core task | Possible | Live |
| Book a confirmed appointment | Depends on category | Possible | Live |
| Prepare a quote draft | Not part of phone-only service | Possible | Live, with approval |
| Invoice draft / e-invoice | Not part of phone-only service | Possible | Live: ZUGFeRD/Factur-X EN16931 |
| Dunning | Not part of phone-only service | Possible | Live; letter PDF, manual sending |
| DATEV handoff | Not part of phone-only service | Possible | CSV export live; no API sync |
No banking reconciliation, VAT filing/ELSTER transmission or DATEV API sync. Documents are reviewed and approved manually; emails and reminder letters are not sent automatically.
For your decision
Separate services, appointments and emergency calls.
Record only approved details about your service area and services. Set appointment windows and callback rules, then test a normal request, an urgent fault and an uncovered case before launch. Professional judgement remains with your team.
Frequently asked questions
Which calls can an AI phone assistant handle for trades?
Typical cases include appointment requests, callbacks, existing-customer questions and emergency enquiries qualified by company rules. Diagnosis and binding dispatch decisions remain with the business.
Can it book confirmed appointments?
Yes, in the confirmed inbound booking flow and within the company’s approved scheduling rules.
Can it transfer callers live to an employee?
Only in the narrowly configured emergency-service Tier-2 path, with live handover enabled, a valid on-call number and compatible telephony including a SIP trunk. Otherwise Griffi records a structured urgent callback; it never transfers callers to 112 or other emergency services.
What does Griffi cost for a trade business?
Public plans, included modules, voice minutes and add-ons are listed on the pricing page. The right scope depends on the real call and office workflow.
The next step is one concrete workflow.
We review one real case from your business together and say plainly which part is worth automating, and which deliberately stays with people.