Contact & context
Who is asking, what is the request and what happened before?
Griffi. The intelligent office colleague that answers calls, organizes enquiries and prepares documents.
Griffi: your intelligent office colleague
Your office listens to you.
Ask about a customer, find details from previous jobs and have a quote or invoice prepared. Griffi uses your business knowledge. You review the draft and approve.
+1 head · +1 memory · +1 pair of hands
Griffi does not replace professional responsibility. It keeps context together, prepares routine work and prevents open cases from disappearing between inbox, phone, calendar and documents.
The shared core
Griffi HQ is the memory and workspace.
Contacts, leads, cases, tasks, the knowledge base, history and notifications meet in one place. That lets one module continue where another stopped.
Case & task
What happens next, who reviews it and what is complete?
Knowledge base & rules
A real feature, not model guesswork: business information, boundaries and processes are maintained in a structured way. Webchat, AI Phone and Griffi in chat or browser voice use the same source.
History & outcome
What was prepared, approved and completed in a traceable way?
Four modules + documents included
Modules take on work. HQ keeps the context.
Light and Standard can be built modularly. Premium automatically bundles AI Phone, Inbox Agent and Appointments & Follow-up; API/Integrations remains addable at every tier. Resource Management is in planning and not bookable yet. Quotes & invoices are included at every base plan regardless.
AI Phone
- Input
- Inbound call
- Outcome
- Qualified case with transcript and summary
- Control boundary
- No medical triage and no promised live transfer.
Documents & Accounting
- Input
- Case data, dictation or receipt
- Outcome
- Reviewable quote, invoice or document draft
- Control boundary
- Included at every base plan, no module, no separate price.
Inbox Agent
- Input
- Inbound business email
- Outcome
- Assigned case and prepared reply draft
- Control boundary
- Sending currently requires confirmation.
Appointments & Follow-up
- Input
- Scheduling request or open next step
- Outcome
- Coordinated appointment, reminder or follow-up task
- Control boundary
- Calendar and communication rules are agreed first.
API / Integrations
- Input
- Your own systems and tools
- Outcome
- Programmatic access to contacts, cases and documents
- Control boundary
- Addable at every base plan, also with Premium.
Resource Management (in planning)
- Input
- Staff, vehicle and material needs of a case
- Outcome
- Planned assignments and utilisation, linked to cases and appointments
- Control boundary
- In planning: not bookable yet, no price.
One complete case
Four channels can belong to the same case.
Example: an enquiry starts by phone, photos follow by email, a quote is prepared and a site visit is coordinated. Griffi keeps this as one case instead of four loose messages.
- 1
Enquiry
Request, contact and urgency are captured in a structured way.
- 2
Context
Company knowledge, history and rules are connected to the case.
- 3
Preparation
A reply, task, document or appointment is prepared in the right module.
- 4
Approval
A responsible person reviews wherever a conscious decision is needed.
- 5
Outcome
Status, result and open next steps remain traceable.
Clear responsibility
Automate where rules work. Review where judgement matters.
Griffi is not sold as an all-knowing autopilot. Its scope follows the specific workflow, available data and agreed approvals.
Automatic
Structure, assign, remind, calculate volumes and trigger clearly defined next steps.
As a draft
Prepare email replies, quotes, invoices and content before approval.
With people
Professional responsibility, sensitive decisions, exceptions and conscious sending or finalisation.
Live
Your office colleague
Griffi: your office colleague to talk to.
Alongside phone, inbox, webchat and documents, another way into HQ is emerging: Griffi by chat or voice, working with the same knowledge base, contacts and cases as the other modules.
Finds what the team already knows
Asks contacts, cases and the knowledge base in one conversation.
Prepares what costs time
Notes and reviewable quote/invoice drafts emerge in dialogue.
Decides nothing alone
You approve quotes, invoices and email replies. Appointment confirmations and reminders follow your configured rules; payments, permission changes and outbound calls remain excluded.
Does Griffi fit your business?
The best starting point is one real, recurring case.
We do not begin with a long wish list, but with the flow that regularly consumes time today: input, decision, work step and evidenced outcome.
- Many recurring enquiries
- Knowledge sits with a few people
- Handoffs between inbox, phone, calendar and documents
- Open cases are tracked manually
Configure Griffi around the way your business works.
The calculator on the pricing page shows plan, modules, volumes and an adjustable economic potential. We then review your first case and the trial through the pilot programme.