Phone and lift compete
Appointment requests and status questions arrive while the team is working.
All industries
Work under the car and keep every customer case under control.
Griffi records calls and keeps customer details, vehicle information, workshop appointments and documents together. Your team can see the history and the next callback.
Griffi
From tyre-service request to confirmed workshop appointment
- 1
Create the customer case
Contact, vehicle and request are captured in a structured way.
- 2
Apply business rules
Griffi considers services, opening hours and defined scheduling rules.
- 3
Prepare the appointment
A suitable workshop slot or callback is coordinated.
- 4
Keep the history
Summary, status and next task stay with the customer case.
Try Griffi live.
Vehicle data is missing at callback
Plate, model, request and contact details live on separate notes.
Seasonal peaks create admin
Appointments, reminders and follow-ups become a manual bottleneck.
One case instead of many messages
From an enquiry to a prepared reply.
- 01
Take the enquiry
Griffi records the details from a call, email, chat or document.
- 02
Gather the details
Customer, request, business knowledge and next task stay together.
- 03
Prepare the work
The configured module prepares a reply, document, appointment or follow-up.
- 04
Control
You review sensitive steps and professional decisions.
- 05
Continue the work
HQ shows the history and what needs to happen next.
HQ plus four modules
You decide which work Griffi takes on.
Quotes, order confirmations, delivery notes and invoices are included in every base plan regardless.
AI Phone
Capture and log incoming calls in a structured way.
Inbox Agent
Assign emails to cases and prepare reply drafts.
Appointments & Follow-up
Coordinate appointments, reminders and open next steps.
API / Integrations
Connect your own systems and tools programmatically.
Resource Management (in planning)
Plan staff, vehicle and material needs per case, not bookable yet.
Clear responsibility
Griffi works by your rules, not around them.
Automatic steps are defined beforehand. Email sending, document finalisation and professionally sensitive decisions remain under human approval wherever control is required.
Frequently asked questions
Is Griffi just a phone assistant?
No. Phone is one of four modules. All inputs and work outcomes meet as cases in the shared Griffi HQ.
Do I need every module?
No. With Light and Standard, select only what you need. Premium automatically includes AI Phone, Inbox Agent and Appointments & Follow-up; API/Integrations remains addable. Resource Management is in planning and not bookable yet.
Can Griffi replace my existing tools?
Griffi provides its own shared case core and can connect calendars or other systems where integrations are approved. It does not automatically replace every specialist application.
How should we start?
With one frequent, clearly bounded case. We define input, knowledge, rules, approvals and measurable outcome before adding more workflows.
Which office task takes most of your time?
Bring a typical enquiry from your business. Together we identify the functions you need.